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Privacy Policy

Australian Law Advocates values and respects the privacy of the people we deal with. Australian Law Advocates is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

  • Name;
  • Mailing or street address;
  • Date of birth;
  • Email address;
  • Phone number.


Australian Law Advocates may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

If you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • Interact with us over the phone;
  • Interact with us in person;
  • Interact with us online;
  • Apply for a position with us as an employee, contractor or volunteer.


Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from the NSW Police Force, the Office of the Director of Public Prosecutions, Australian Federal Police or a Commonwealth entity. We collect your personal information from these third parties so that we can provide you with the legal services you require.

How do we use your personal information?

We use personal information for many purposes, including:

  • Providing you with information or legal advice that you request from us;
  • Deliver to you a more personalised experience and service offering;
  • Improve the quality of the services we offer;
  • Internal administrative purposes, such as accounting receipts and invoices;
  • Preparing for your legal case and presenting to the court.


Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • The Local, District or Supreme Court (where required);
  • Prosecutional authorities (where required).
    How do we protect your personal information?
    Australian Law Advocates will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
  • Having a robust physical security of our premises and databases / records;
  • Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • Having technological measures in place (for example, anti-virus software, fire walls).


Online activity
Website analytics

Our website uses Google and SEO companies to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Retention of personal information

We will not keep your personal information for longer than we need to. We are required to hold your information in archive for up to 7 years for record-keeping obligations.

Inquiries and complaints

For complaints about how Australian Law Advocates handles, processes or manages your personal information, please contact Tayla Regan of Australian Law Advocates. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for Australian Law Advocates to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Australian Law Advocates’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner (atwww.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email
legal@australianlawadvocates.com.au

Contact number
(02) 8067 8361